Privacy Policy
Introduction
At i-Thrive Well-being Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website or use our services.
What Information We Collect
We may collect and process the following types of personal data:
- Personal details (e.g., name, email address, phone number).
- Health-related data (only if voluntarily provided for bookings or consultations).
- Payment details (if making a purchase or booking, processed securely through third-party providers).
- Technical data (e.g., IP address, browser type, pages visited, cookies).
- Communication data (e.g., messages, feedback, or enquiries submitted via our website).
How We Use Your Information
We process your personal data for the following purposes:
- To provide and improve our services.
- To process bookings, appointments, and payments.
- To respond to enquiries and customer support requests.
- To send service updates, newsletters, or marketing communications (with your consent).
- To comply with legal or regulatory obligations.
Lawful Basis for Processing
We process personal data under the following legal bases:
- Consent – When you provide clear permission (e.g., marketing communications).
- Contractual necessity – When data is needed to fulfill a service or transaction.
- Legal obligation – When processing is required by law.
- Legitimate interest – For business improvement and website analytics.
Data Sharing & Third-Party Services
We do not sell or rent personal data. However, we may share your information with:
- Service providers (e.g., payment processors, booking platforms).
- Regulatory authorities (if required by law).
- Analytics providers (e.g., Google Analytics for website performance tracking).
All third-party providers comply with UK GDPR standards.
Data Retention
We store personal data only as long as necessary for its intended purpose or to comply with legal obligations. After this, data is securely deleted.
Your Rights
Under UK GDPR, you have the following rights:
- Access – Request a copy of your personal data.
- Correction – Ask us to update inaccurate or incomplete data.
- Deletion – Request data erasure in certain circumstances.
- Objection – Object to data processing based on legitimate interests.
- Data portability – Request transfer of your data to another provider.
- Withdraw consent – Opt out of marketing communications at any time.
To exercise your rights, contact us at enquiries@i-thrive.uk
Security Measures
We implement strict security measures, including data encryption, access controls, and secure storage to protect your information from unauthorized access, loss, or misuse.
Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
Contact Us
For any privacy-related questions or requests, please contact: i-Thrive Well-being Ltd
Dairy North
Shoelands Farm
Seal Lane
Puttenham, Surrey
GU10 1HL